Privacy Policy

Consent and Use Limitation

We collect and process your personal information only when you have provided us with your informed consent, or when it is necessary to fulfill our contractual obligations to you (such as fulfilling your orders), comply with legal obligations, or for legitimate interests such as improving our services.

You will be informed at the time of data collection of the specific purpose for which your data is being collected. We do not use or disclose your personal information for any unrelated purposes without obtaining your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • To maintain your account

  • Fulfill orders and returns

  • Provide customer support

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements and policies

When no longer required, we securely delete or anonymize your personal data, unless retention is required by law.

Security Breach Notification

While we implement reasonable administrative, technical, and physical safeguards to protect your personal information, no method of transmission or storage is 100% secure. In the event of a security breach that may compromise your personal information, we will notify you promptly in accordance with applicable laws and take all reasonable steps to mitigate potential harm.

Third-Party Access and Use Restrictions

We disclose your personal information to trusted third-party vendors and service providers solely to enable them to perform services on our behalf (such as payment processing, order fulfillment, IT support, or analytics). These third parties are contractually prohibited from using your data for any purpose other than providing the contracted services. They are also obligated to maintain the confidentiality and security of your information.

Legal Disclosures

We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with a legal obligation or valid legal request (e.g., subpoena, court order)

  • Protect or defend our legal rights or property

  • Prevent fraud or other illegal activity

  • Protect the personal safety of users or the public

We will notify you of any such disclosure unless legally restricted from doing so.

International Transfers of Personal Information

Your personal information may be processed and stored in countries other than your own, including the United States, Canada, or any location where our partners (e.g., Shopify) operate.

When we transfer data internationally, we take appropriate safeguards to ensure your data remains protected, including the use of:

  • Standard Contractual Clauses approved by the European Commission

  • UK International Data Transfer Agreements

  • Other legally recognized data transfer mechanisms

These measures ensure that your personal information receives an adequate level of protection regardless of where it is processed.

Sensitive Personal Information

We do not knowingly collect or use sensitive personal information (e.g., biometric data, precise geolocation, racial or ethnic origin, health data) unless you provide it voluntarily and explicitly consent to its use.

If sensitive data is collected, it will be handled with enhanced security and only for the specific purpose for which it was provided. We do not use sensitive personal data to infer characteristics or for profiling.