Return/Exchange Policy

RETURN / REFUND POLICY

Returns are accepted within 15 days of delivery. In case of valid return:

• The product price will be refunded (delivery charges are not refundable).
  

• Refunds will be credited to original source account for Prepaid Orders 

• COD refunds in UAE will be processed after the customer provides valid banking details.

MAIN RETURN AND REFUND POINTERS

• AED 15 will be charged as return fee, no exchange fee.
  

• Refunds are made to the original source account for prepaid orders.
  

• COD refunds require submission of bank account details.

Exchange Policy 

• Timeframe: Exchanges are accepted within 15 days from the date of delivery.

• Orders placed in sales period is not eligible for Exchange.
  

• No Exchange on Caps, hats, masks, boxers, shorts, bodysuits, crop tops, tank tops, baby tees, and stickers.
  

• Exchange Fee: There is no exchange fee for both prepaid and COD orders.

• These policies also apply to items from our premium collection.

Return & Exchange Process

Returns or exchanges can be initiated through our website or app. Simply follow the on-screen prompts to raise your request.

• Once submitted, our Customer Experience Team will review and approve the request—this usually takes up to 48 hours.
  

• Reverse Pickup:
   Reverse pickups will be arranged only after approval from our team.
  

• Packaging:
   Please ensure the product is returned in its original packaging, in the same condition it was delivered.
  

• Refunds:
  All refunds—whether for prepaid or COD orders—will be credited back to the original source of payment.